In development
Turn conversations into business with EBM Orchestrate
An AI layer that captures, qualifies, and routes conversations — so nothing worth following up on gets missed.
Orchestrate is one of EBM's own products, still in development. It doesn't exist as a live tool yet — the same work it's meant to automate is currently done by hand through our Telecom service.
Overview
One control point for every conversation.
Today, our Telecom service line manages inbound and outbound conversations for clients directly — capturing leads, qualifying them, and turning conversations into real business. Orchestrate is us turning that same process into software: an AI layer that handles intake, qualification, and routing on its own, instead of needing a person on the other end of every conversation.
It's early. There's no live product yet — just a real thing we're building, grounded in work we already do for clients every day.
See what this looks like as hands-on client work today on the Telecom page.
Features
Built to run conversations, not just log them.
Orchestrate every conversation
Coordinate intake, qualification, and routing end-to-end, instead of handling each step separately.
Works with what you already use
Connects to the phone, chat, or form channels you already run — not a rip-and-replace.
Control and visibility built in
See what's being said and decided, with the ability to step in — not a black box.
Use cases
Where Orchestrate is meant to help.
Lead capture & qualification
Stop losing inbound interest to slow or missed follow-up.
Outbound conversation management
Keep outbound conversations moving without a person on every call.
Customer intake
Handle first-contact conversations consistently, at any hour.
Handoff to a real person
Know exactly when a conversation needs a human, and route it there.
Case studies
No case studies yet.
Orchestrate hasn't shipped to real users, so there's honestly nothing to show here yet. Once early access users are building with it, their story is what goes in this section — not a placeholder we made up in the meantime.
Pricing
Pricing isn't set yet.
We don't have a price to show, because Orchestrate isn't sellable yet. When it's ready, pricing will reflect what it can actually do — not a number guessed at ahead of time. Talk to us if you want to shape that conversation early.
Resources
Nothing published yet.
No docs, webinars, or videos yet — Orchestrate doesn't have a public build to document. Ask us directly in the meantime, the same way we handle it for the rest of EBM on our Documentation support page.